Return and Exchange Policy:
The online store "Solovei.com.ua" accepts returns and exchanges of quality goods in accordance with the Law "On the Protection of Consumer Rights."
Returns and exchanges are possible within 14 days of receipt by the buyer.
All quality goods listed on our website "Solovei.com.ua" are eligible for returns and exchanges.
Goods of Quality
Goods of quality include all goods that have not been used and that retain their original presentation, consumer properties, original packaging, tags, seals, and any documents issued with the product.
Cosmetics and personal hygiene products are not returnable.
Want to return a product? What should I do?
To arrange a return, please:
Email us at solovei.market@gmail.com, describe the reason for the return, include a photo or video of the product, and provide your contact information so we can contact you to clarify the return details.
Or call us at the number listed in the "Contact Information" section: +380 95 163 44 96
Returns are processed based on the information provided on the consignment note upon receipt of the shipment, or to the following address: Odessa, Odessa Oblast, Department No. 68 (up to 1100 kg) addressed to Rudkovsky Andriy Borysovych, phone number +380 95 163 44 96
Who pays the shipping costs for returns?
If the returned item is of proper quality, we will not reimburse the costs associated with delivery services (pickup by courier or transportation by a transport company to another city according to the consignment note).
If the return of a product is of proper quality, the shipping costs are borne by the buyer.
When will the refund be issued? Once our staff receives and inspects your item, your funds will be refunded within 3 business days using the payment details.
Returns are received daily, Monday through Friday.
Want to exchange an item? What should I do?
To arrange an exchange, please:
Email us at solovei.market@gmail.com, describe the reason for the exchange, include a photo or video of the item, and provide your contact information to clarify the exchange details.
Or call the number listed in the "Contact Information" section: +380 95 163 44 96
Exchanges are processed using the information provided on the consignment note upon receipt of the shipment, or by mail to the following address: Odessa, Odessa Oblast, Department No. 68 (up to 1100 kg) addressed to Rudkovsky Andriy Borysovych, phone number +380 95 163 44 96
Who pays for shipping when exchanging items?
For quality exchanges, we will not reimburse shipping costs.
If you refuse a quality return, shipping costs are the responsibility of the buyer.
When will the exchange be shipped?
After our staff receives and inspects the item, your replacement item will be shipped within 1-3 business days.
Exchanges are received daily, Monday through Friday.
What should I do if I discover a damaged or defective item upon receipt?
If you discover a defective item upon receiving your shipment at the post office, you must:
Finish a Defect Report in the presence of a shipping company employee and notify us of the Report number and the quantity of damaged goods by emailing solovei.market@gmail.com or calling +380 95 163 44 96.
Returns or exchanges of defective or damaged goods are processed based on the information specified on the consignment note or at the following address:
Odesa, Odesa Region, Post Office No. 68 (up to 1100 kg), addressed to Rudkovsky Andriy Borysovych, phone number +380 95 163 44 96.
Who pays for the return/exchange of defective goods?
If a defect is discovered upon inspection at the post office, we will cover the shipping costs both ways.
When will the refund be issued or the replacement item sent?
After our staff receives and inspects the item, a refund will be issued within 3 business days, using the payment details provided, or a replacement will be sent.
We receive orders daily, Monday through Friday.
When is an exchange or return not possible?
If more than 14 days have passed since receiving your order.
If the original presentation, consumer properties, original packaging, tags, seals, or documents issued with the item are damaged.
If the buyer has lost any components.
You can return or exchange any item purchased from us at the Solovei.com.ua online store in accordance with current legislation.
